Where inclusion meets customer experience.
We take evidence-based best practices and principles from applied behavioral analysis and put those tools out into the community through Pal's interactive website. Our process lets individuals prepare and explore at their own pace while helping our venue partners provide more inclusive customer experiences.
Prepare
Get the facts you need
Pal Video
Video modeling shows what to expect
Pal Guide
Assistive communication and logistical support
Feedback
Tell us about your experiences!
Prepare
Our "What to Expect" pages include all the details you need to plan and discover whether the experience is right for you.
Find out when it's crowded and when it's not
Identify potential sensory pain points
Check out deals and special events
Pal Video
Our custom Pal Videos follow an individual through a typical experience at each venue, modeling appropriate behavior and showing what to expect.
Our behavior chaining approach breaks each experience down into more manageable tasks
Specific sensory elements are highlighted and explained to provide reassurance
Watch each video as many times as you need to prepare
Pal Guide
Each Pal Place offers an interactive, mobile-friendly Pal Guide for support along the way.
Our step-by-step approach allows for positive reinforcement after each step in the journey
Communicate wants, needs, and emotions with our built-in picture exchange communication system
Find quiet spaces, restrooms, and staff support with the click of a button.
Feedback
By telling us what you did and didn't like about each experience, we can improve our tools and help our venue partners offer even more inclusive customer service.
If you had a positive experience, share your story so everyone knows the benefits of inclusion
Let us know about sensory elements that other guests should be aware of
Stay engaged to access special offers and events
Interested in becoming a Pal Place?
Be a hero to your guests.
Join our growing network of Pal Places, and tell your customers you support inclusion for people of all abilities.
Find out how